This Privacy Policy explains how TradeAnyone ("we," "our," or "us") collects, uses, stores, and protects your personal information when you use our website, application, and related services. By using our services, you consent to the practices described here.
1. Information we collect
We collect the following categories of information:
- Identity and contact data — your name, email address, and phone number, provided during registration or when contacting support.
- Payment references — transaction IDs, payment status, invoice details, billing address, and plan information. Card and banking details are handled by our payment processor (Razorpay); we do not store card details on our servers unless a compliant and permitted system is used.
- Device information — device type, operating system, browser type and version, IP address, screen size, and app version.
- Login and usage activity — login timestamps, session duration, features accessed, saved settings (watchlists, layouts, alert configurations), and security events.
- Support messages — emails, contact-form submissions, and phone-call summaries, including any attachments you send us.
- Communications preferences — your choices about renewal reminders, product updates, and other notifications.
2. How we use your data
We use your information to:
- Create and manage your account and subscription.
- Process payments, generate GST invoices, and handle refunds or cancellations.
- Deliver, maintain, and improve the platform's features and performance.
- Send service messages such as payment confirmations, renewal reminders, and security alerts.
- Respond to support requests and resolve disputes.
- Detect and prevent fraud, abuse, and unauthorized access.
- Comply with legal, tax, and regulatory obligations applicable in India.
3. Payments
Payments are processed by third-party payment service providers such as Razorpay. When you pay, your payment details are submitted directly to the processor under their own privacy policy and security standards. We receive only payment references (such as transaction ID, amount, status, and masked instrument details) needed to activate your subscription and maintain billing records.
4. Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the website is used so we can improve it. You can control cookies through your browser settings; disabling essential cookies may affect sign-in and core functionality.
5. Sharing of information
We do not sell your personal information. We share it only with:
- Payment processors (e.g., Razorpay) to complete transactions.
- Service providers such as hosting, email delivery, and analytics vendors, bound by confidentiality obligations.
- Authorities when required by law, regulation, court order, or a valid legal request.
- Successors in the event of a merger, acquisition, or business transfer, subject to this policy.
6. Data retention
We retain account and billing records for as long as your account is active and thereafter as required for legal, tax, accounting, and dispute-resolution purposes. Support messages are retained as long as needed to resolve the matter and maintain service history. When data is no longer required, it is deleted or anonymized.
7. Data security
We use reasonable technical and organizational safeguards — including encryption in transit, access controls, and monitoring of login activity — to protect your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; please keep your login credentials confidential and notify us of any suspected breach.
8. Your rights and choices
Subject to applicable law, you may:
- Request access to, or a copy of, the personal data we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your account data, except where retention is legally required.
- Opt out of non-essential communications at any time.
To exercise any of these rights, email support@tradeanyone.in from your registered email address.
9. Children's privacy
Our services are intended for users who are legally capable of entering into a binding contract. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the services after changes are posted means you accept the updated policy.
11. Contact
For privacy questions or requests, contact:
Email: support@tradeanyone.in
Address: TradeAnyone, Abhicharan, 799211, Tripura, India